How to block & unblock a number

IF YOU ARE RECEIVING HARASSING OR THREATENING TEXTS OR CALLS, AND YOU BELIEVE YOU ARE IN PHYSICAL DANGER, CONTACT YOUR LOCAL LAW ENFORCEMENT IMMEDIATELY.

You can block/unblock a number easily from the messages and/or calls tab in Dispatch. Please review the information below for instructions.

Note: This feature is only available for Android OS 7 and above. 

Blocking a number 

1. View the messages or calls tab
2. Swipe right on the conversation with the number you wish to block
   • If you made this block in error, you can simply press 'Undo' 
3. A 'Blocked' icon and text will show in orange under the phone number you blocked

Note: The conversation will stay in the inbox/call history even after you block the number, but you can delete the conversation by swiping left on the conversation/call to delete.

FYI: Blocking of group messages is not available via the app at this time.

Unblocking a number 

If you still have the blocked number as a conversation in your inbox/calls list: 

1. Locate the blocked conversation
2. Swipe right to unblock 
   • The 'blocked' icon will disappear confirming you have unblocked the number

Managing your blocked list

In addition to the above steps, you can manage your blocked list at any time via Dispatch settings. 

1. Tap the  menu 
2. Tap 'Settings'
3. Tap 'Blocked Numbers'

If you have further concerns about this process, please send us an email via Dispatch Settings > Contact Us.