Experiencing calling or messaging issues in Dispatch?

Since Dispatch simply unifies your communication in one app, all calling and messaging stills routes directly through your carrier. If you’re experiencing calling and/or messaging issues, it is most likely due to a problem with your carrier and/or device settings. 

Follow the steps below to see what might be causing your call or messaging issues. 

Calling Issues

Step 1: Check WiFi calling settings

If you are unable to place and/or receive phone calls, as a first step please check your device settings to see if you have "WiFi Calling" as an available option. 

Note: WiFi calling is not offered on all Android phones, and is dependant on if your carrier offers it or not.

• If you located the WiFi calling option in your device settings: Please enable this setting as having this disabled can sometimes cause calling issues
• If you were unable to locate WiFi calling in your device settings: Reach out to your carrier network to determine if this option is on your device/plan. 

Step 2: Revert to native call(dialer) app

The 2nd step to troubleshooting call issues is to revert the dialer app from Dispatch to your native phone dialer. 

1. Open the calling app on your phone (phone icon)
2. Perform a test call
   • Incoming call issue > Have someone call you
   • Outgoing call issue > Call someone 

If calling works fine from following the steps above (outside of Dispatch), then that would likely indicate that there is an issue with Dispatch, and you should contact support by going to Dispatch app Settings > Contact Us.

If you're still experiencing calling issues after using your native dialer app, then this would indicate that there is a problem with either your carrier/device/connection.

You should check your device settings to ensure you have a good signal/connection & then proceed to your carrier status page (information below) to determine if there is a current calling outage with your carrier.

Messaging Issues

To troubleshoot messaging issues, you will need to revert the messaging app from Dispatch to your native message app. 

1. Open the messaging app on your phone (speech bubble icon)
2. Perform a test text message
   • Incoming text message issue > Have someone text you
   • Outgoing text message issue > Text someone

If messaging works fine from following the steps above (outside of Dispatch), then that would likely indicate that there is an issue with Dispatch, and you should contact support by going to Dispatch app Settings > Contact Us.

If you're still experiencing messaging issues after using your native messaging app, then this would indicate that there is a problem with either your carrier/device/connection.

You should check your device settings to ensure you have a good signal/service & then proceed to your carrier status page (information below) to determine if there is a current messaging outage with your carrier.

Carrier status/outage & contact information:

Verizon

• Status Page
• Contact
• Support Center

AT&T

• Status Page
• Contact
• Support Center

T-Mobile

• Status Page/No Service Troubleshooting
• Contact
• Support Center

Sprint

• Status Page/Report a network issue
• Contact
• Support Center

Boost Mobile

• Contact
• Support Center
  • Phone Help
  • Data connectivity issues

Xfinity Mobile

• Status Center
• Contact
• Support Center

If your carrier is not seen in the list above, please send us an email via Dispatch Settings > Contact Us and we will try to find the information you need.